Malaysia Airlines (MAS) has had a bad rep over the years. Ever since the sad tragedies that have occurred over the last few years. I’ve always been a loyal customer in using them for flights to and from Malaysia. One of our closest friends has also been quite a loyal customer. I’ve never had a reason to complain. Until now.
In the early part of May we flew to Malaysia once again. This time for my younger brother’s wedding! We’d booked 2 return Clubworld (Business) tickets through our Avios points last year in anticipation of being able to enjoy it for the first time together (I’d been in this class through a work trip previously). I didn’t review my first business class experience purely because I didn’t have much to say aside from I loved being able to sleep on the 13 hour flight and being taken care of quite well. However, our trip this time involved quite a bit of customer service so I thought I would review it.